Human Resources

 Are You A 'Good Manager'?

1.0 Staffing

1.1 Do you have written job descriptions and duties?

1.2 Are they current?

1.3 Do you have a written description of the ideal characteristics for each job position?

1.4 Are you using a service to pre-screen your applicants?

2.0 Training

2.1 Do you train new employees from written procedures inviting and requiring them to suggest refinements?

2.2 Do you capture frequently asked questions to reduce the time you take answering the same questions over and over?

3.0 Supervision

3.1 Does your employees know what is expected of them in writing?

3.2 When was the last employee evaluations conducted?

4.0 Communications

How do you communicate:

4.1 Work schedules?

4.2 Employee errors?

4.3 Industry and product news?

4.4 Direction of your firm

4.5 Customer compliments and complaints?

5.0 Staff Meetings

Periodic employee meetings are great for:

5.1 Staff development,

5.2 New initiatives,

5.3 Products and sales training

5.4 Monitoring and enhancing morale.

You are entrusting your customers in their hands. Are you sure, all your staff are doing their best?

We understand. Call us at 800.249.1622